Facebook confirms that it has been using employees to listen to users conversations in Messenger with the aim of improving transcriptions in the messaging service, although it says that it has stopped doing so for more than a week.
According to Bloomberg, Facebook has hired hundreds of external workers to transcribe the audios that were sent through Messenger, which allowed them to listen to all the conversations that users sent to each other through this messaging service.
- Some of the workers who were in charge of it have declared to the media that they did not know why Facebook needed to transcribe those audios, where the recorded thing was stored and how they had been obtained.
- In a Facebook statement to Europa Press, the company said that “like Apple and Google, we have stopped auditing with humans for more than a week.” They claim that the only objective of this task was to verify that the artificial intelligence system interpreted the messages correctly.
- Facebook joins Apple, Amazon, Google and Microsoft who, during the last month have admitted that they also had people hired to transcribe conversations of their users in order to improve the quality of voice recognition services and their Artificial Intelligence.
Without identifying users
In addition, from the company they emphasize that only the conversations of the users who had selected the option that their audios were transcribed in Messenger were heard and that these were not identifiable, that is, that the identity of the person or people who were They had sent.
For their part they also wanted to reaffirm that they do not listen to what is said in the microphones of the devices without the appropriate permission or explicit activation by the user.
Bloomberg states that one of the companies that has been used for this purpose has been Task Us Inc.A company that the social network also uses to review content that may violate its policies. In Task-us statements to Bloomberg, they have confirmed that “Facebook asked Task-us to pause this work about a week ago.